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Customer Development Manager (Pharmacy Channel)

Job Details

Contract Type:
Unlimited / Full-Time
Country / City:
Malaysia / Kuala Lumpur
Company:
Beiersdorf (Malaysia) SDN. BHD.
Job Function:
Sales

Your Tasks

Role Purpose

  • Responsible for account strategy development & implementation to achieve profitable business growth and relationship with customers.
  • The account strategies need to be in line with shoppers marketing, brand strategies and sales objectives.
  • This role will be to work closely with shopper & customers marketing and sales department to ensure brand communications and trade execution are maximized in store.

Key Accountabilities

Derive Business Strategy and Objective

  • Contribute to development of sales, marketing, customer retention, advertising, pricing, distribution strategies.

Customer Orientated

  • Develop and maintain strategic business relationships with customers.
  • Negotiate sales with existing and new customers who are of strategic importance to the organization.
  • Provide ongoing support to high value clients and ensure high-quality customer service is being delivered.
  • Identify customer needs and opportunities by analyzing sales gaps & developing strategies to minimize or close gaps.
  • Serves as a liaison between clients and company departments.
  • Familiar with outlet’s sales operation in terms of merchandising and ordering process.
  • Possess very detailed product knowledge as well as through knowledge of client business.

Leadership (Manage, Oversee, Guidance, Coaching, Motivation etc.)

  • Monitor business to adhere to the company's business strategy.

Derive and Implement Business Process

  • Leading & Ensure all NPL Listed on timely basis.
  • Meeting company Account Receivable objective by maintaining healthy aging level.

Enhance Sales Activities to Ensure Cost and Process Efficiency

  • Manage trade budget, A&P, trading term discussion within budget allocated.
  • Ensure trade return rate within company’s objective, good market hygiene in the trade with FIFO practices.
  • Maximizing ROI by evaluating incremental of sales and trade investment of each position monthly basis.

Obtain and Alert with Competitive Knowledge on Market Trend, Movement and Practice

  • Keep abreast of the latest market trends and development, with sound knowledge of competitors' activities.

Your Profile

Key Requirements

  • Bachelor’s degree / diploma in business development or other related fields.
  • At least 4 years’ experience in key account management or similar area of multi-national companies, preferably in FMCG.
  • Analytical, business acumen, negotiation, customer-oriented, presentation, result-driven.
  • Computer literacy in MS Office.
  • Good command in English both spoken and written.

Additional information

Location : Level 12, Tower, 1, PJ33, 3, Jalan Professor Khoo Kay Kim, Seksyen 13, 46200 Petaling Jaya, Selangor

Your benefits

    International Work Environment
    Critical Illness Policy
    Attractive Salary
    Buddies & Mentoring
    Modern Office & Equipment
    Health & Wellbeing Offers
    Corporate Training & Development
    International Work Environment
    Critical Illness Policy
    Attractive Salary
    Buddies & Mentoring
    Modern Office & Equipment
    Health & Wellbeing Offers
    Corporate Training & Development
    • NIVEA
    • Eucerin
    • Chantecaille
    • 8X4
    • Coppertone
    • Florena Logo Beiersdorf
    • Hidrofugal
    • labello Logo Beiersdorf

      Get to know: Maureen

      Marketing is more than selling—it's about shaping emotions, understanding people, and building connections. It's a journey of creativity, collaboration, and curiosity, where every campaign helps people fall in love with our brands and their skin. Through marketing, I've learned to embrace challenges, stay curious, and unlock endless potential.

      Learn more