CARE CHANGES EVERYTHING.

Customer Care Specialist

Job Details

Contract Type:
Unlimited / Full-Time
Country / City:
Serbia / Beograd
Company:
Beiersdorf d.o.o.
Job Function:
Supply Chain Management

Your Tasks

  • Process and maintain customer orders in SAP, check stock availability and credit limits, and coordinate deliveries with our logistics provider.
  • Monitor deliveries and returns, including promotional materials, and resolve customer queries and discrepancies related to documentation, product quality or quantities in line with internal procedures.
  • Create, update and close order-related documents in SAP, including invoices, pro forma invoices, credit notes and debit notes, and arrange their delivery to customers.
  • Maintain product master data, sales prices and promotional discounts in SAP, and keep customers informed about product changes, new or discontinued items and stock availability.
  • Work closely with Sales, Demand Planning, Finance and Logistics to support timely deliveries and effective customer relationships.
  • Prepare operational reports, monitor key service indicators and contribute to improvements in order processing, deliveries and returns, including EDI messages and order automation.
  • Prepare and archive import/export documentation and coordinate related activities with service providers.

Your Profile

  • Completed four-year secondary education.
  • At least 1-2 years of relevant experience in customer order processing, B2B customer service or logistics administration.
  • Practical knowledge of SAP.
  • Advanced knowledge of Excel, Word, PowerPoint and Power BI for data processing, reporting and presentations.
  • Advanced written and spoken English for daily business communication.
  • Knowledge of Slovenian language is a plus
  • Strong customer service and communication skills, with the ability to build effective relationships with customers and colleagues.
  • A structured, accurate and responsible approach, with the ability to learn quickly and work independently.
  • The ability to handle multiple tasks, prioritise effectively and meet deadlines in a dynamic environment.
  • A collaborative mindset and a proactive approach to solving problems.

Your benefits

    International Work Environment
    Critical Illness Policy
    Attractive Salary
    Buddies & Mentoring
    Modern Office & Equipment
    Health & Wellbeing Offers
    Corporate Training & Development
    International Work Environment
    Critical Illness Policy
    Attractive Salary
    Buddies & Mentoring
    Modern Office & Equipment
    Health & Wellbeing Offers
    Corporate Training & Development
    • NIVEA
    • Eucerin
    • Chantecaille
    • 8X4
    • Coppertone
    • Florena Logo Beiersdorf
    • Hidrofugal
    • labello Logo Beiersdorf

      Get to know: Ceren

      Working at Beiersdorf has been an amazing experience. I get to collaborate with talented colleagues from around the world in a vibrant and supportive environment, shaping exciting projects and fostering strong partnerships. The company’s focus on teamwork and care makes the job rewarding, and Beiersdorf truly lives by its motto, '’Care Beyond Skin.’' If you're looking for a place where you can grow personally and professionally, this is it.

      Learn more