Customer Strategy & Stakeholder Management

• Build a strong understanding of Woolworths’ strategy, commercial priorities and category objectives, identifying opportunities for Beiersdorf to add value and grow.
• Lead the day-to-day commercial relationship with Woolworths Category Managers and Assistant Category Managers, maintaining an effective engagement cadence.
• Build credible relationships across Woolworths and Beiersdorf, acting as a key point of contact for the account.
• Partner with the Senior National Business Manager to develop joint commercial plans that deliver sustainable value for both businesses.
• Proactively identify risks, gaps and growth opportunities, driving actions to keep account performance on track.
• Represent Woolworths’ priorities internally while balancing customer needs with Beiersdorf’s commercial and brand objectives.

Commercial Planning & Execution

• Own the annual Woolworths customer trade plan in partnership with Revenue Growth Management and relevant Business Teams.
• Translate brand, category and customer strategies into account initiatives that deliver sales, market share and profitability targets.
• Lead range reviews and category submissions with the SNBM and cross-functional teams including Category Development, Finance, Supply Chain and Field Operations.
• Develop promotional, activation and merchandising plans to strengthen brand visibility and performance in-store and online.
• Monitor account and market performance, taking timely action on risks and opportunities.
• Ensure commercial plans and customer commitments are clearly communicated and executed across the business.

Financial & Trade Investment Management

• Manage Woolworths trade investment within agreed budgets, governance and delegated authority.
• Monitor sales, trade spend, profitability and promotional performance, providing insights and recommended actions.
• Partner with Revenue Growth Management and Finance to optimise promotional effectiveness and customer investment.
• Challenge low-return activities and recommend reallocating investment toward higher-value opportunities.
• Balance Woolworths’ objectives with Beiersdorf’s revenue, profitability and market share ambitions.
• Support accurate forecasting, phasing and account performance reporting.

Forecasting & Operational Excellence

• Provide accurate and timely account inputs into demand forecasting and S&OP processes.
• Partner with Demand Planning and Supply Chain to improve forecast accuracy, product availability and management of promotional or ranging risks.
• Maintain disciplined account planning, documentation and reporting with clear visibility of priorities and commitments.
• Partner with Field Operations to ensure strong execution of range, promotional and merchandising plans.

Capability & Personal Development

• Own an agreed development plan and ongoing professional growth.
• Participate in and apply learnings from relevant internal and external development programs.
• Maintain knowledge of company policies, compliance requirements and customer processes.
• Contribute to a collaborative, accountable and high-performing team environment.