Data Analytics & Reporting

• Own reverse logistics KPIs and dashboards across customers, distributors, and 3PL partners
• Analyze gaps between deductions, returns, and credits to identify leakage drivers and root causes
• Track return lifecycle performance to improve timeliness, accuracy, and financial reconciliation

Performance Management

• Support performance tracking and provide insights on reclamation provider performance, service, and operational alignment
• Monitor SLA adherence and highlight performance gaps to support resolution with external partners
• Support continuous improvement initiatives with analysis and recommendations to drive process efficiency and cost savings

Financial Reconciliation

• Supports reconciliation of customer deductions against physical returns and credits issued
• Investigate discrepancies and facilitate resolution across internal and external stakeholders
• Analyze end-to-end reverse logistics costs to drive visibility into total cost-to-serve and identify savings opportunities

Return Governance

• Validate and monitor return adherence to contractual policies, timelines, and processes
• Identify and surface process and compliance deviations, enabling cross-functional alignment on appropriate actions
• Support coordination of the end-to-end return lifecycle to maximize value recovery and support accurate reconciliation

Continous Improvement

• Identify inefficiencies, conduct root cause analysis, and support improvements to reduce waste, cost, and complexity
• Support process mapping, documentation, and standardization of procedures, controls, and escalation frameworks
• Support the Sr. Manager on projects and other duties as assigned in alignment with business and organizational priorities

Systems Support

• Support supply chain systems initiatives, including process enhancements, integrations, and EDI-related activities
• Assist with data validation, inventory reconciliation, and root cause analysis of system-driven discrepancies
• Collaborate to improve data visibility, reporting capabilities, and system accuracy across reverse logistics processes