CARE CHANGES EVERYTHING.

(Junior) Customer Care Specialist

Job Details

Contract Type:
Unlimited / Full-Time
Country / City:
Poland / Poznan
Company:
NIVEA Polska Sp. z o.o.
Job Function:
Supply Chain Management

Your Tasks

  • Active participation in knowledge transfer and implementation of the process at Customer Care side,
  • Following re-launch plan and customer’s portfolio,
  • Tracking stocks and defining EAN exchange order,
  • Issuing documentation, samples, other materials necessary for implementing EAN change on Customer’s side and sharing it with Customers,
  • Developing tools for efficient management of the process,
  • Monitoring if Customers exchanged MD on their side, escalation if needed,
  • Addressing need of portfolio review of Customer’s side to SC CM (if 2 people – included to the scope),
  • Finding and implementing synergies and optimizations in the process

Your Profile

  • University degree in Supply Chain, Logistics, Business Administration, Economics, or a related field
  • Minimum 2–3 years of experience in Customer Care, Supply Chain, Master Data, or Product Portfolio Management
  • Solid understanding of product lifecycle management (relaunches, portfolio changes, exits, launches)
  • Proven ability to develop simple tools (e.g. Excel-based trackers, dashboards, process documentation)
  • Experience in process implementation and knowledge transfer
  • Strong analytical skills to monitor execution, identify gaps, and escalate issues proactively
  • Strong stakeholder management and communication skills, including external Customers
  • Confident in escalation handling while maintaining a customer-oriented mindset
  • Proactive, independent, and solution-oriented approach
  • Very good English (spoken and written); additional European language is a plus
  • Willingness to take over additional processes in the future (e.g. exits, limited editions, launches)
  • Comfortable working in a process-driven, international environment

Your benefits

    International Work Environment
    Critical Illness Policy
    Attractive Salary
    Buddies & Mentoring
    Modern Office & Equipment
    Health & Wellbeing Offers
    Corporate Training & Development
    International Work Environment
    Critical Illness Policy
    Attractive Salary
    Buddies & Mentoring
    Modern Office & Equipment
    Health & Wellbeing Offers
    Corporate Training & Development
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      Get to know: Ceren

      Working at Beiersdorf has been an amazing experience. I get to collaborate with talented colleagues from around the world in a vibrant and supportive environment, shaping exciting projects and fostering strong partnerships. The company’s focus on teamwork and care makes the job rewarding, and Beiersdorf truly lives by its motto, '’Care Beyond Skin.’' If you're looking for a place where you can grow personally and professionally, this is it.

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