Main Accountabilities

Order to Cash /Accounts Receivable Executive is responsible for managing end-to-end receivable cycles, ensuring timely customer payments, accurate account reconciliation and effective issue resolution. The role requires strong coordination with internal and external stakeholders, attention to detail in administrative task, and ability to apply technical and operational knowledge to support system and process improvements.

Roles and Responsibilities

Account Receivable and Credit Management

•    Monitor open invoices and payment status, ensuring timely collections through proactive customer follow-ups.
•    Review and analyse accounts receivable aging reports to track overdue balances and identify risk accounts.
•    Monitor incoming payments and efficiently negotiate or resolve non-payment disputes with customers
•    Conduct credit management reviews, including financial checks and credit assessment for new and existing customers.
•    Facilitate monthly BCP review with customers to ensure alignment on collection activities, address concerns proactively and strengthen customer relationship.

Rebates and Claims Processing

•    Process, verify and reconcile invoices submitted by the customer(s) in a timely manner
•    Ensure correctness & completeness of supporting documents of all invoices in line with internal policies and actively communicate to stakeholders any discrepancy found
•    Work closely with Shared Services Provider ensuring all invoices are uploaded and routed for approval in the system

Customer and Cross functional Coordination

•    Collaborate closely with affiliates and internal departments to address customer issues and account-related concerns.
•    Provides support in resolving customer queries, discrepancies, and escalations to maintain high customer satisfaction.

Technical and Operational Support

•    Execute system testing activities to support system enhancements, process upgrades and operational improvement.
•    Apply technical and operational knowledge to complete assigned tasks effectively within the work group or project team.

Compliance
•    Ensure compliance with internal policies and procedure
•    Manage and uphold internal control and compliance framework for sales and claims, ensuring timely execution and adherence to quality and regulatory standards.

Others
•    Perform and/or manage other projects, task and assignment not stipulated on the job description as and when required