Job Details
- Contract Type:
- Unlimited / Full-Time
- Country / City:
- Mexico / Ciudad de Mexico
- Company:
- Beiersdorf México SA
- Job Function:
- Supply Chain Management
Your Tasks
- Guarantee the billing process for the timely delivery of the merchandise with the fill rate established internally and agreed with the customers.
- Maintain close communication with supply chain and commercial areas for the alignment of processes for the optimization of delivery processes.
- Order Entry: EDI management, order frequencies, communication with CPFR and Planning for product availability.
- Billing: Follow-up to the timely billing process, review of incidents in electronic invoicing, re-invoicing process.
- Deliveries: Follow up with logistics and the LSP to the delivery based on scheduled appointments. Negotiating with clients for extraordinary deliveries or out of time.
- Rejection and Returns: Guarantee the minimum rejection by the customers, communicating to the commercial area and negotiating the reception of the merchandise. Monitor that the returns process is executed according to policy.
- Fill Rate: Ensure that the fill rate percentages are within the parameters established with each of the clients and aligned with the internal service level, through the previous work of product allocation and successful deliveries.
- Reporting: Preparation and analysis of reports on the status of orders, delivery dates, fill rate percentages and penalties, rejections and main reasons, product without availability, etc.
Your Profile
- Bachelor's degree in Administration, Commercial areas or related.
- Minimum of 2 years of experience in customer service.
- Experience with retail (Walmart, Amazon, Soriana, Chedraui and/or LA Comer (desirable)
- Knowledge in SAP
- Expertise in Excel.
- Strong interpersonal skills and written/oral communication skills.
- Orientation to results
- Effective communication
- Continuous learning
- Adaptability to change
- English - intermediate level
Additional information
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