Customer Management Analyst (all genders)

At Beiersdorf, we want to help people feel good about their skin – and our commitment goes far beyond caring for skin. For 140 years, we have developed innovative skin and body care products for well-known brands such as NIVEA, Eucerin, La Prairie, Hansaplast, and Labello. We act according to our purpose, WE CARE BEYOND SKIN, and take responsibility for our consumers, our employees, the environment and society.

Behind every brand, every product and every accomplishment are our more than 20,000 employees. It is for them that we live a culture of inclusion, respect and trust that is strongly aligned with our values – CARE, COURAGE, SIMPLICITY and TRUST. We embrace diversity by valuing the uniqueness of each individual and being committed to equal opportunities for all.


The position is placed within Global Supply Chain Customer Management Team operating with the mission to deliver best in class supply chain customer management capabilities.

Your Tasks

  • Understand and be familiar with the structure, the processes, the way of working and the systems within the organization, related to assigned area of responsibility (logistics & customer service)
  • Define business problems via in-depth investigation and gathering of technical and non-technical information
  • Outline detailed requirements for a solution and ensure the delivered solution meets those business requirements
  • Engaged to work on IT and business transformation projects, but can also be deployed onto projects in other departments too
  • Drive topics such as an Academy built up and create learning paths for knowledge sharing in our organization
  • Support other functions by gathering, analyzing and summarizing of data
  • Help to bridge the gap between IT and the wider business
  • Act as product owner for key analytics solutions in the area of logistics & customer service

Your Profile

  • Relevant experience with BI/ Power BI reporting
  • General understanding of networks, databases, and SAP ERP system
  • Analytical thinking and problem solving
  • Highly motivated individual with high learning agility who would like to pursue a Supply Chain career path.
  • Team Player that can integrate in an international team but is also capable to work independently.
  • Confident in Stakeholder management
  • Familiar with requirements engineering, processes modeling & Costs benefit analysis.
  • Fluent in English
  • Know how in Logistics and/or Customer Service operations is advantageous.

Additional information

We embrace Diversity and Inclusion and are committed to providing equal opportunities to all of our applicants – regardless of race, gender, age, religion and beliefs, sexual orientation and gender identity, disability, cultural, ethnic or national origins. We would therefore kindly ask you to include only information and data in your documents which are relevant for the assessment of your application (e.g. curriculum vitae, salary expectations, relevant references and certificates) and encourage you to upload your CV without a picture.
If you have any questions, please contact our recruiter Sadya Azzahra. 

Have a look at our benefits: What we offer – Our Benefits | Beiersdorf

Job Details

Contract Type:
Unlimited / Full-Time
Country / City:
Germany / Hamburg
Beiersdorf AG
Job ID: