Beiersdorf ME
NIVEA, Eucerin & Labello are just a few examples of the Beiersdorf range of brands which are successful all over the world. Across the Middle East, our brands hold many no. 1 market positions. We strive to reinforce these positions by growing in strategically selected markets and convincing our customers by continuously providing the latest product innovations. In this regard, we continue to count on intensive research, state-of-the-art technologies, perfect marketing strategies, and above all, our competent and dedicated employees.

THE POSITION

Job Purpose
The main purpose of the role is ensuring the highest service level to our customers by successfully managing and improving the entire process. This process includes order receipt until delivery to the customer warehouse. This role will be the single point of contact for all internal and external customer-related queries.

Dimensions
Job Location – Cairo
Position Reporting Line – This position reports directly to the Customer Service & Distribution Planning Manager ME based in Dubai
People reporting to the position – Not Applicable

Accountabilities

Sales Order Processing
• Collect, create, and maintain Standard Operating Procedures for customers, service providers, and internal processes
• Maintain relevant data with regard to assortment and order forms
• Collect, create, and maintain customer Master Data in SAP
• Timely order processing
• Coordinate with Supply & Demand team on stock availability
• Create transparency to customers on order status
• Coordinate with logistics service providers on pick & pack, loading, and delivery
• Manage Logistical Value Added Services (LAS) to deliveries when required
• Ensure that the customer has all required documentation for clearance in case of cross-border shipments
• Monitor deliveries up to the delivery point and Proof of Delivery (POD) receipt
• Keep logistics service providers accountable to agreed KPIs

Claims and Quality Management
• Acknowledge & investigate all claims from receipt to resolution
• Provide support to QA team where required

Relationship Management
• Develop Customer Supply Relationship with partners in order to fully understand their daily requirements
• Understand key distribution routes to and warehouse operations at partners. Develop relationships with key distribution, warehouse, and transport personnel at partners
• Proactively investigate and identify the root cause of queries
• Implement improvement processes in order to achieve supply chain optimization and reduce complexity wherever possible

Reporting
• Provide monthly service level report identifying all losses and reasons
• Weekly updates on sales progress and associated risks
• Various reports related to order management and logistics KPIs