Role Purpose:

The Training & Operations Manager is responsible for creating and executing the training and loyalty strategy for our outsourced team of Supervisors and Dermoadvisors, as well as for the Sales Force of our key customers. Additionally, they are responsible for quantifying the impact of these actions in terms of Sell Out, MS, and profitability, ensuring the maximum and most effective business impact possible.

Main Accountabilities:

• Develop and implement the training strategy for the Agency team (Supervisors and Dermoadvisors) and the sales force of our main customers, aligned with our innovation and promotional campaigns for the year, both in-person and virtual. Define the annual training game plan by channel/category.
• Define and track performance KPIs for the Agency team: Sell Out (including MS by region), knowledge level, execution, and profitability. Also, define the optimal coverage (routing) for the team to ensure a high impact in terms of SOB and Budget.
• Conduct post-mortem analysis for key training campaigns (mainly innovations).
• Develop BTL campaigns (Activation) for strategic customers to enhance the shopper's buying experience, such as the Visit schedule.
• Lead design of training material and processes to provide proper technical knowledge to the consultants, developing promotional material (brochures, samples, uniform, etc).
• Ensure tracking results monthly and that local action plans are in place by store.
• Prepare, control, and execute the Annual Budget (MB) for training, as well as the portion of the Budget related to sales tools for Dermoadvisors: Minis/Sachets, Testers (FoC), and Promotional items.
• Guide the Operational Plan and communicate the monthly and quarterly implementation plans to the internal team and Agency.
• Manage relationships and negotiations with POS agencies.
• Collaborate with marketing, S&CM, operations, sales and customer sales teams to create and implement training plans.