Quality Execution & Enablement

• Act as the senior quality representative, providing on-ground support to execute quality systems, standards, and processes across the MENA region.
• Serve as the regional point of contact for quality operational topics, ensuring alignment with global frameworks and local market needs.
• Support the Regulatory & Quality Manager in translating strategy into effective operational routines, controls, and best practices.

Contract Manufacturing & Suppliers Oversight

• Coordinate and monitor quality activities with contract manufacturers and suppliers to ensure product compliance and adherence to GMP.
• Conduct routine performance reviews, track quality KPIs, and follow up on deviations and improvement plans.

Warehouse, Logistics & Distribution Quality

• Oversee quality practices related to product storage, handling, and transportation
• Investigate deviations found at inbound, damages, temperature excursions, and quality holds, working cross-functionally to close gaps.
• Ensure quality oversight of VAS (value-added services) and rework activities, including relabeling, sleeving, and repackaging, to maintain product integrity and compliance with market requirements.

Quality Management System (QMS) & SOP Deployment

• Maintain and localize SOPs and work instructions in line with global QMS requirements.
• Coordinate QMS maintenance activities and support continuous improvement initiatives.

Complaints & Non-Conformance Handling

• Lead the operational investigation and resolution of customer and consumer complaints, including root cause analysis and CAPA.
• Consolidate complaint data, identify trends, and support the implementation of systemic corrective actions.

Audit & Inspection Readiness

• Act as quality auditor for internal and third-party audits for contract manufacturers, warehouses, packaging suppliers, and distributors in the MENA region.
• Utilize certified lead auditor expertise to plan, execute, and document audits in accordance with ISO/GMP/GDP standards.
• Assess compliance against Beiersdorf’s QMS and requirements, identifying gaps and recommending practical corrective actions.
• Follow up on audit findings to ensure timely and effective closure of CAPAs.

Training & Capability Building

• Facilitate training sessions and knowledge sharing on key quality topics
• Serve as a mentor to junior quality team members and partners, fostering hands-on learning and best practice adoption.

Continuous Improvement & Metrics

• Monitor quality KPIs and escalate recurring issues or gaps
• Contribute to local improvement projects and quality culture initiatives in coordination with cross-functional teams.