Customer Collaboration

• Establish strategy to strengthening collaboration and leveraging optimization opportunities with selected customers
• Generate and maintain Customer Development Matrix as an overview and tool for prioritization of these opportunities
• Proactively engage with customers and establishing and maintaining relationships (especially also via consistent face to face meetings) on driving existing opportunities forward and creating further opportunities
• Negotiate Supply Chain Trading Terms & Conditions with customers
• Liaise with internal stakeholders to ensure all supply chain needs of Beiersdorf are taken into account and aligned
• Ensure implementation of strategy, i.e. agreed activities with customers
• Support implementation of customer related projects where necessary across the whole of supply chain including logistics  topics
• Maintain weekly customer dashboard to ensure transparency and alignment of customers’ and Beiersdorf’ s view around performance incl. commentary around exceptions and resolution
• Be the face of supply chain with customer

Service Level

• Deliver Customer Service KPIs and PIs to support Service Level and Business specific KPI’s pertaining to selected customers
• Lead monthly internal Service Level Operational Meetings with Key customers to drive Customer Infill and Service Level improvement.
• Lead and contribute to Customer Infill improvement by providing clear insight on key Service Level contributors to enable action planning
• Directly lead topics of pricing claims, and returns claims (reverse logistics) for selected customers – to reduce service level error and maximize SL opportunities which drives sales growth

Direct Cost of Selling

• Custodian of the Cost to Serve with the customer
• Utilize the Cost to Serve Tool to identify strategic DCS opportunities in terms of cost and efficiency
• Initiate and support projects with Logistics/LSP/Customer Service/directly with Customer  to drive efficiencies through customer engagement
• Forefront of influencing customer to drive a cost effective and efficient Cost to Serve
• Support CRT in terms of Customer NOD, NDD and Lead time alignment with Logistics , and leading discussion and Internal/External Sales and directly with customer

Stakeholder Management

• Responsible for coordinating, driving decision making and informing key stakeholders of Customer Supply Chain related topics
• Drive supply chain collaboration with customers to
  • Improve service level
  • Generate operational & process efficiencies

• Represent supply chain as the ‘face’ to external customer and be the link internally with supply chain function
• Be the conduit between Supply chain and Sales to drive Service Level and Supply Chain support
• Integrate with Sales to build support JBP planning with customers
• Integrate with Logistics to drive direct cost of selling optimization and key performance indicator for both logistics and customer service
• Escalation point for supply chain- customer related topics
• Act as mediators and address conflict/ challenging customer interaction