CARE CHANGES EVERYTHING.

Customer Service Specialist

Job Details

Contract Type:
Unlimited / Full-Time
Country / City:
Bulgaria / Sofia
Company:
Beiersdorf Bulgaria EOOD
Job Function:
Supply Chain Management

RESPONSABILITIES

  • Receiving and processing of incoming orders;
  • Creating credit and debit notes (for sell out calculations, accruals, and discrepancies);
  • Creating invoices and convert them in Excel and PDF files for the customer Lilly Drogerie;
  • Processing internal orders (free of charge orders) from Sales, Marketing and Derma departments;
  • Organizing and tracking the deliveries when we are using courier services;
  • Keeping active contact to the relevant contact partners at retail clients;
  • Seeking regular update meetings with the BDF Sales team, particularly with the Key Account Managers;
  • Tracking and analyzing the sell-in development within the customers;
  • Maintaining the master database: entering new NARTs and adding logistical data into the system;
  • Updating cockpit tool on daily bases;
  • Creating customers in MDG platform;
  • Monitoring of OOS list and providing the information to the demand planners;
  • Participating in inventories;
  • Entering and processing purchase orders for third party material;
  • Keeping active contact to the BDF Finance and Supply Chain team as well as all other BDF functions on occasional basis.

KNOWLEDGE & EXPERIENCE

  • Education: Higher education or university degree;
  • 1-2 year experience in customer service and/or logistics/warehouse environment;
  • PC Know-how: excellent MS-Office skills, knowledge, or quick grasp of logistics-software;
  • Languages: very good command of spoken and written English;
  • Excellent communication skills;
  • A high degree of diligence and the capability to meet tight deadlines every day.

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Additional information

We embrace Diversity and Inclusion and are committed to providing equal opportunities to all of our applicants – regardless of race, gender, age, religion and beliefs, sexual orientation and gender identity, disability, cultural, ethnic or national origins. We would therefore kindly ask you to include only information and data in your documents which are relevant for the assessment of your application (e.g. curriculum vitae, salary expectations, relevant references and certificates) and encourage you to upload your CV without a picture.

YOUR BENEFITS

    Buddy and Mentoring
    International Work Environment
    Flexible Working Hours
    Attractive Salary
    Buddy and Mentoring
    International Work Environment
    Flexible Working Hours
    Attractive Salary
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      Get to know: Ceren

      Working at Beiersdorf has been an amazing experience. I get to collaborate with talented colleagues from around the world in a vibrant and supportive environment, shaping exciting projects and fostering strong partnerships. The company’s focus on teamwork and care makes the job rewarding, and Beiersdorf truly lives by its motto, '’Care Beyond Skin.’' If you're looking for a place where you can grow personally and professionally, this is it.