CARE CHANGES EVERYTHING.

Customer Service Officer (Durban based)

Job Details

Contract Type:
Unlimited / Full-Time
Country / City:
South Africa / Durban
Company:
Beiersdorf Consumer Prods
Job Function:
Supply Chain Management

Your Tasks

Order Management, Delivery, Customer Claims

  • Responsible for the creation of new Customer accounts and existing customer store extensions by updating customer Master data within SAP
  • Pricing maintenance of Customer List price as well as Promotional price in SAP
  • Processing of Customer Orders in line with internal OM procedures, LSP routing and Customer delivery requirements
  • Responsible to ensure highest Order Quality and Customer Infill by liaising with Customer and Sales to resolve Order errors
  • Delivery bookings with customer and LSP to ensure aligned booking confirmations and delivery schedules
  • Investigate and resolve all customer queries and implement corrective action to avoid recurrence in a timely manner
  • Accountable for the resolution of pricing claims including the financial memo capture in SAP
  • Responsible for actioning ‘Failed Deliveries’ with LSP and Customer timeously. Process the financial memo of Customer Return’s upon delivery.
  • Provide Weekly/Monthly Customer Service Level/Strike Rate Reporting to Sales/Customer highlighting key contributors, including Out of stock by proactively sharing stock recovery plans
  • Continuous improvement of Customer service processes - Share and identify best practice opportunities across the operational team
  • Open communication channels with internal and external customers/LSP related to Order & Delivery status

Customer collaboration

  • As primary contact to the customer, be the custodian of relaying and transferring key customer concerns to relevant internal teams to resolve
  • Communicate customer requirements to all internal departments including external 3rd Party teams
  • Supply quality and timely information to assigned customers on all matters within the order management process
  • Proactively steer discussions with Customers to jointly resolve Order Management and Delivery related topics( i.e Order frequency, Order patterns, Lead times, NOD, NDD’s, Order entry opportunities etc)
  • Provide ad hoc sales information on request to internal and external customers.
  • Make a range of decisions with regards to priorities and appropriate response to customer queries
  • Participate in efficiency projects with Customers (e.g. EDI regression testing)
  • Meet customers ‘face to face’ to grow and enhance customer relations

Direct Cost of Selling (DCS)

  • Process Orders in line with the LSP/Customer Delivery schedule
  • Ensure accuracy of orders to avoid costly Distribution and Transport costs including overtime costs
  • Ensure regular system updates of Delivery lead times, Nominated Order Day and Nominated Delivery Day
  • Ensure orders comply with Beiersdorf requirements, for example minimum order values
  • Participate in efficiency projects related to Store migration to Distribution Centre with Customers

Stakeholder Management

  • Work with the 3rd party merchandising team to ensure orders are processed accurately and on time
  • Work closely with Sales to ensure customer master data is accurate
  • Work collaboratively with sales to drive order efficiencies and to manage customer dialogue between both teams
  • Provide operational support for the Key Account Managers
  • Respond with speed and credibility to customer challenges including liaising with other departments where required
  • Work closely with Logistics to drive On- Time and In- Full delivery to customers
  • Liaise with Planning to manage inventory and customer orders

Your Profile

Skills

  • Excellent written and verbal communication skills
  • Excellent interpersonal skills
  • Highly structured/organised with the ability to work under pressure
  • Ability to collaborate and develop good working relationships
  • Excellent sales and administrative skills
  • Customer Service mind-set
  • Proficient in all MS Office packages
  • SAP knowledge, specifically the SD module

Experience

  • The successful incumbent should have -2-3 years working experience in Order Processing and within a Customer Service environment.
  • Excellent understanding of the FMCG business

Additional information

Your responsible recruiter is  Akash Sharma. Please apply online via the Beiersdorf Intranet until 10th February, 2026

YOUR BENEFITS

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    International Work Environment
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    Flexible Working Hours
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    Attractive Salary
    Simple blue icon of two people giving a high-five, representing teamwork, success, or celebration.
    Buddy and Mentoring
    Simple blue icon of a globe with a location pin, representing global presence or international locations.
    International Work Environment
    Simple blue icon of a person wearing a headset working at a computer inside a house shape, representing remote customer support or home office work.
    Flexible Working Hours
    Simple blue icon of a hand holding a money bag with a currency symbol, representing financial support, funding, or value.
    Attractive Salary
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      Get to know: Ceren

      Working at Beiersdorf has been an amazing experience. I get to collaborate with talented colleagues from around the world in a vibrant and supportive environment, shaping exciting projects and fostering strong partnerships. The company’s focus on teamwork and care makes the job rewarding, and Beiersdorf truly lives by its motto, '’Care Beyond Skin.’' If you're looking for a place where you can grow personally and professionally, this is it.