Job Details
- Contract Type:
- Limited, 6 Months / Full-Time
- Country / City:
- Malaysia / Kuala Lumpur
- Company:
- Beiersdorf (Malaysia) SDN
- Job Function:
- Supply Chain Management
Your Tasks
Role Purpose
- To ensure the Logistics and Customer Service functions been performed in according to expected performance
- To ensure operations & billing task been performed within timely manner.
Key Accountabilities
1. Logistics Operations
- To coordinate internally & externally to ensure all receiving in compliant to SOP
- To perform monthly write-off in compliant to SOP
- Inventory accuracy between Beiersdorf with Supplier
- To consistently look for improvement opportunity to shorten the process & lead time
2. Logistics Billing
- To ensure all billing be processed accurately according to timeline
- To manage all billing discrepancies internally and externally
- To consistently look for improvement opportunity to shorten the process & lead time of billing
3. Customer Service
- Reduce Service level losses & Rejection due to Service Providers
- Analyse root cause & set joint improvement plan to improve Customer Service Level, reduce Rejection and Trade Returns
- Lead Supply Chain Meeting with key customers to improve on Customer Service Level, order processing issues & delivery issues
- Lead Supply Chain Meeting with CDM Team & EM Team to improve on Customer Service Level, Rejection, Trade Returns and solve operation issues
- To initiative on continuous improvements to increase the performance of Customer Service Level, Rejection and Trade Returns
4. Value Added Services – Co-packing
- To ensure internal and external co-packing been performed in compliant to SOP
- To consistently look for improvement opportunity to shorten the process & lead time
5. Logistics Compliance
- Liaison with outsourced parties (warehouse) on matters relating to the GDPMD system
- Responsible in managing stock inventory, stock accuracy level and post-delivery activities such as medical devices return, disposal and recall in accordance with the organization operation and the GDPMD requirements
- Responsible in ensuring all the related GDPMD procedures are update and compliance with the GDPMD procedures
- Participate in the planned internal audit and management review in accordance with the GDPMD
6. To perform any ad-hoc duties assigned from time to time
Your Profile
Key Requirements
- Bachelor’s Degree or higher in Logistics and Supply Chain Management or any other related fields.
- Minimum of 5 years experience working in logistics and Customer Service in 3PL/ FMCG Industry
- Excellent command of English and Bahasa Malaysia, and Mandarin would be more advantage
- Computer proficient and able to use SAP system is preferred.
- Strong analytical, planning, problem solving, communication, people management skills and flexibility.
- Proactive, good organizational skills and able to work well under pressure
Additional information
Location : Level 12, Tower, 1, PJ33, 3, Jalan Professor Khoo Kay Kim, Seksyen 13, 46200 Petaling Jaya, Selangor
