We are looking for a passionate and talented Customer Management Expert responsible for analysing Supply Chain related processes with the aim of improving customer satisfaction and operational efficiency. The ideal candidate will be able to develop and implement win-win solutions for both the organization and the customers and improve service level, thus reflecting the company’s commitment to customer-centricity

Your tasks:

Customer Order Management

• Process customer orders accurately and efficiently using the order management system.
• Analyze order details, including product availability, pricing, and shipping information.
• Coordinate with various departments (sales, warehouse, planning, distribution) to ensure timely order fulfillment.
• Monitor order status and communicate updates to customers regarding their orders.
• Resolve any issues related to order discrepancies, returns, or cancellations. Assist in resolving complex customer issues and complaints, ensuring a positive outcome for both the customer and the company.

Customer Collaboration

• Develop and support the cooperation with key customers, cultivating and sustaining strong relationships with customer supply chain teams, preparing analysis, monitoring key performance indicators, coordinating the logistic information flow and leading process improvements.
• Serve as a dedicated advocate for Beiersdorf’s supply chain within customers, consistently embodying our core values, of care, simplicity, courage, and trust.
• Be analytical and proactive by understanding customer needs and implementing efficient solutions (including new tools) to minimize logistic costs and maximize customer satisfaction.
• Collaborate internally with cross-functional teams to streamline customer service processes and improve efficiency, with particular reference to KPIs monitoring (On Time, Service Level, distribution costs), building ad hoc and tailor made action plans.