Job Details
- Contract Type:
- Unlimited / Full-Time
- Country / City:
- Italy / Milano
- Company:
- Beiersdorf SpA
- Job Function:
- Supply Chain Management
Your Tasks
Please send us a CV in English language.
Main Accountabilities
- Take care of daily customer service operations, ensuring high-quality service delivery.
- Follow the implementation of operational processes to enhance efficiency.
Customer Order Management:
- Process customer orders accurately and efficiently using the order management system.
- Analyze order details, including product availability, pricing, and shipping information.
- Monitor order status and communicate updates to customers regarding their orders.
- Resolve any issues related to order discrepancies, returns, or cancellations, in collaboration with warehouse and transport teams.
- Coordinate with various departments (sales, warehouse, planning, distribution) to ensure timely order fulfillment.
- Understand the specific needs and dynamics of Pharma customers ensuring channel-specific requirements (delivery terms, promotional activities,...).
Customer Collaboration:
- Act as the primary point of contact for customers.
- Build strong relationships with key accounts and Sales to collaborate on customer development, preparing analysis, monitoring key performance indicators (On Time, Service Level, distribution costs) coordinating the logistic information flow and contributing to process improvements.
- Collaborate internally with cross-functional teams to streamline customer service processes and improve efficiency.
- Serve as a dedicated advocate for Beiersdorf’s supply chain within customers, consistently embodying our core values, of care, simplicity, courage, and trust.
Your Profile
We are looking for a person:
- self-motivated
- with strong understanding of Supply Chain principles and best practices
- with excellent communication and interpersonal skills, with the ability to build relationship and influence stakeholders
- proactive, pragmatic, and results-driven, with a focus on creative problem-solving
- self-motivated
- with strong understanding of Supply Chain principles and best practices
- with excellent communication and interpersonal skills, with the ability to build relationship and influence stakeholders
- proactive, pragmatic, and results-driven, with a focus on creative problem-solving
- with analytical mind-set and well established reporting skills
- ability to work in teams and dynamic environments
- ability to work in teams and dynamic environments
Please apply if you meet the following requirements:
- Bachelor’s degree
- 5-7 years of experience in Customer Service or Logistic Department of a multinational company, preferably from the Pharma sector .
- Good knowledge of SAP SD (Sales & Distribution)
- Strong Microsoft skills (Microsoft Office - Microsoft 365 – Power BI)
- Fluent in Italian and English
