Job Details
- Contract Type:
- Unlimited / Full-Time
- Job Start Date:
- 5/12/2025
- Country / City:
- South Africa / Durban
- Company:
- Beiersdorf Consumer Prods
- Job Function:
- Supply Chain Management
Your Tasks
Job Purpose
• Execute Order Management activities within the Order to Cash process: Pre-Sales, Order Processing, Returns, and Customer Claims (e.g. Pricing/Return Delivery)
• Serve as the primary supply chain contact for Beiersdorf customers
• Enhance customer experience through continuous improvement and problem resolution
• Provide quality service to external and internal customers
Principal Accountabilities
Order Management, Delivery, Customer Claims
• Create new customer accounts and store extensions; maintain master data in SAP
• Maintain Customer List and Promotional pricing in SAP
• Process Customer Orders per internal procedures, LSP routing, and delivery requirements
• Ensure Order Quality and Infill by liaising with Sales and Customers
• Book deliveries with customers and LSPs, ensuring aligned confirmations
• Resolve customer queries promptly and prevent recurrence
• Resolve pricing claims and capture financial memos in SAP
• Action ‘Failed Deliveries’ with LSPs and Customers; process Customer Returns
• Provide Weekly/Monthly Service Level and Strike Rate Reports to Sales and Customers, highlighting key issues and stock recovery plans
• Improve service processes and share best practices with the team
• Maintain open communication with customers and LSPs about Order & Delivery status
Customer Collaboration
• Act as key contact for relaying customer concerns to internal teams
• Communicate customer needs across departments and 3rd parties
• Provide quality, timely updates to customers on all order matters
• Lead discussions with Customers on Order Management and Delivery (e.g. Order frequency, Lead times, NOD, NDDs)
• Provide ad hoc sales info to stakeholders
• Prioritise and respond to customer queries effectively
• Participate in customer efficiency projects (e.g. EDI testing)
• Meet customers to enhance relationships
Direct Cost of Selling (DCS)
• Process orders aligned with LSP/Customer delivery schedules
• Ensure order accuracy to reduce Distribution and Transport costs
• Regularly update system delivery lead times, NODs, and NDDs
• Ensure compliance with minimum order values and company requirements
• Support store-to-distribution centre transitions
Stakeholder Engagement
• Work with 3rd party merchandising to ensure accurate, timely order processing
• Collaborate with Sales to maintain accurate customer master data
• Partner with Sales to drive order efficiency and manage customer interactions
• Provide operational support to Key Account Managers
• Respond swiftly to customer challenges and coordinate with other departments
• Work with Logistics to ensure On-Time, In-Full deliveries
• Coordinate with Planning on inventory and customer orders
Your Profile
- Education -Minimum of Matric, preferably holding a general diploma/similar qualification
- Experience - The successful incumbent should have -2-3 years working experience in Order Processing and within a Customer Service environment. Excellent understanding of the FMCG business
- Skills - Computer literate i.e. proficient in Microsoft office (Advanced Excel, Power point, Word). SAP knowledge, specifically the SD module. Proficiency in working with B1 reports
- Abilities - Excellent written and verbal communication and interpersonal skills. Highly structured/organised with the ability to work under pressure. Ability to collaborate and develop good working relationships. Excellent sales and administrative skills. Customer Service mind-set
Additional information
Please apply to the job lastest by 20th May 2025
